Return & Exchange Policy

Please inspect your items immediately upon delivery to ensure everything is correct and in perfect condition.

1. Returns: If Your Item is Defective or Incorrect

If you receive a defective item or the wrong product, we are here to make it right.

  • Reporting Window: Please contact us within 7 days of delivery.

  • Shipping Costs: LOVON US will cover all return and replacement shipping costs for verified defects or shipping errors within this period.

  • How to Start: Email us with your Order Number or Purchaser’s Name.

  • Note: Claims made after 7 days will be handled under our standard Warranty Policy.

2. Returns: For Personal Reasons (Change of Mind)

We accept returns for non-defective items under the following conditions:

  • Eligibility: Only unopened and factory-sealed items may be returned within 7 days of delivery.

  • Opened Items: For safety and hygiene reasons, once an item is opened, it is ineligible for a refund and may only be eligible for an exchange if a defect is found.

  • Shipping Fees: Customers are responsible for all return shipping costs associated with "change of mind" returns.

3. Exchanges

  • Personal Preference: We do not offer exchanges based on personal preferences (e.g., color choice, style preference, or purchasing the wrong model). Please review your cart carefully before checkout.

  • Product Malfunction: If a product is faulty or fails to function as described, please refer to the Contact Information in your User Manual. Our technical team will troubleshoot the issue and authorize an exchange based on our Warranty Terms.

4. What Is NOT Covered (Exclusions)

Warranty service and exchanges will not be provided for damages resulting from customer negligence, including but not limited to:

  • Accidental Damage: Drops, impacts, or physical breakage after delivery.

  • Unauthorized Modification: Self-disassembly, alterations, or third-party repairs.

  • Improper Use: Any failure caused by not following the instructions in the User Manual.