30-Day Return Guarantee
We want you and your little one to love your LOVON product. If it's not the right fit for your family, you can return it within 30 days of delivery for a refund — no lengthy explanations needed. Here's how it works.
What's covered
- Returns are accepted within 30 days from the date your order is delivered (based on carrier tracking).
- You're welcome to open and try the product. To qualify for a refund, the item must be clean, free of stains, odors, and pet hair, undamaged, and returned with all original packaging and accessories.
- A proof of purchase (order number or confirmation email) is required.
Return shipping
- Return shipping costs are the customer's responsibility, unless the item is defective or we shipped the wrong product.
- Original shipping fees (if any) are non-refundable.
- We recommend using a trackable shipping service — we can't issue refunds for return packages lost in transit without tracking.
Defective or incorrect items
Quality problems are on us. If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue and your order number. We'll send a free replacement or issue a full refund — including shipping — at no cost to you.
How to start a return
- Email service@banfubi.com with your order number and the reason for your return.
- We'll reply within 24 hours (business days) with your Return Authorization (RA) number and the return address.
- Ship the item back within 7 days of receiving your RA number, with the RA number written on the package.
- Once we receive and inspect the item, your refund will be issued to your original payment method within 5–10 business days. We'll email you a confirmation when it's processed.
Please note: returns sent without a Return Authorization number cannot be processed.
Not eligible for return
- Items returned more than 30 days after delivery
- Items that are stained, soiled, damaged by misuse, or missing parts/packaging
- Items marked as final sale, and gift cards
Exchanges
Need a different product instead? The fastest way is to return your item for a refund and place a new order. For defective items, we'll ship a free replacement directly.
Late or missing refunds
If you haven't received your refund after 10 business days, first check with your bank or credit card company — processing times vary. Still nothing? Email us at service@banfubi.com and we'll track it down.
Questions?
We're real people and we're happy to help. Reach us anytime at service@banfubi.com — we respond within 24 hours on business days.